Your invoice will be due on the anniversary of the day you signed up for the package. We will email you the invoice 14 days before it is due. If the invoice is not paid within 7 days after the anniversary date it will be marked as overdue and charged an additional 10% late fee.  All accounts 7 days past due will also be subject to service suspension, unless they notify Canadian Creative Web Services in advance.

At the time, we use PayPal as our payment processor. PayPal is secure and support most major credit cards. If you are unable to pay through PayPal, please contact sales@killanet.net (non-customers) or start a support ticket (customers).

If you exceed your bandwidth limit we will charge you $0.75 for each MB (Megabyte) that you use. We will inform you by email when you approach your bandwidth limit. Extra bandwidth can be purchased from the Client Center. You can watch your bandwidth usage from your cPanel Control Area.

If you wish to upgrade your account, please create a support ticket at least 10 days before your next billing cycle. Be sure to specify which package you wish to upgrade to.

If you cannot find the answer to your question in the FAQs, you can contact our sales team by emailing sales@killanet.net or filling out the contact form on our about page. We will reply to your email as soon as possible.

You can update your account details by signing into the Client Centre at http://host.canadiancreative.ca/whmcs/ and going to My Info -> Update My Info. We ask that you keep your email address up to date, as we will use this to contact you regarding your account.

If you wish to cancel your account, please create a support ticket at least 10 days before your next billing cycle.